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Delivery & Returns

Delivery Information

With the different types of products we sell, there are different pricing and dispatch times.

Stock Items:

All items will be dispatched within 2 working days’ subject to stock availability. We will notify you within 24 hours of order placed, if the item(s) ordered is/are out of stock. We aim to replenish out of stock items within 3 to 4 weeks’ time. A signed for delivery shall be made via Royal Mail or DPD

Bespoke/Personalised Clothing:

Standard estimated delivery time for all bespoke or personalised sportswear garment is 5 to 6 weeks. We may deliver the goods to you in advance of any agreed or estimated delivery dates if we give you reasonable prior notice of early delivery. All dates are subject to change. ARUK Sportswear has the right to amend these couriers or timeframes at any time.UK delivery is made tracked and signed for using DPD or UPS courier. Delivery charges may vary depending upon your delivery address.As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way. If you require your tracking number, please email us directly at sales@aruk-sportwear.co.uk

International Deliveries:

International deliveries are made tracked and signed using DPD or UPS.You can find out if we deliver to your country by checking the list of our international delivery destinations listed below. If your country is not on the list, please contact us to work any possible arrangements. Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

Custom Duties:

Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Countries we dispatch to:

Europe: Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Romania, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Americas: Canada, Chile, Puerto Rico, United States, Venezuela

Asia: Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates

Rest of the World: Australia, Egypt, New Zealand, South Africa

Returns:

If you have received an incorrect item in your order, please contact our customer service team info@aruk-sportwear.co.uk. We will then advise on how to proceed with the return. Please include as many details as possible about the error. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

Under no circumstances may goods, supplied against a firm order, be returned without the Purchaser having first applied for and obtained the written consent of the Company. Goods returned without prior permission or that fall outside of the guidelines detailed below will not be accepted.

  1. Customised & Bespoke Products – You do not have a legal right to cancel any goods that have been personalised to your requirements. As these are customised for the Purchaser, their club or team, the Company are unable to accept returns except in the case of manufacturing error or faulty goods.
  2. Plain Stock Products – The Company will accept returns of plain stock products within 28 days from date of delivery if the goods are in the original condition with all labels, tags and bags intact. Please note that the return may be subject to the cancellation/restocking fee as detailed in clause 9.
  3. To return plain stock items, this must be agreed by the Company prior to the goods being returned as per clause 9. The Purchaser must keep the goods in a re-saleable condition and in accordance with clause 12 (ii)
  4. If the Purchaser returns goods to the Company due to a manufacturing fault, the Company will inspect the goods and either replace the item or refund the full purchase price for goods that we reasonably accept are defective, faulty or which are otherwise not in accordance with the contract. This is subject to the goods being returned to the Company within 28 days from date of delivery.
  5. The Company will replace the goods or refund the Purchaser provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, negligence or if you fail to follow product care instructions or if the goods have been misused, altered or repaired without the Company’s approval. If the Company does not find any fault or defect then your cancellation and refund rights are limited to those set out above. This does not affect the Purchaser’s statutory rights. The remedy in this clause represents the Company’s entire liability to the Purchaser for any claim under the guarantee period or any other guarantee or condition in respect of the goods which the law provides in so far as we are permitted to limit our liability to you.
  6. If the Purchaser believes that goods have a defect, you should not make any further use of them before returning them to the Company. After the guarantee period, refunds and exchanges shall be at the Company’s discretion. The Purchaser’s statutory rights are not affected.
  7. Returned orders should be sent via courier or registered post. If the goods fail to arrive at the Company you will not be eligible for a credit note or refund. The Company cannot be held responsible for goods lost or damaged in the post. Goods returned after the return period has expired will not be eligible for a credit note or refund and the order will be returned to the Purchaser at the Purchasers own cost.
  8. The Company will not reimburse the Purchaser’s return delivery costs except in the case of a manufacturing error. Where a manufacturing error has occurred, return postage cost of up to £8.00 UK or £25 International may be reimbursed upon proof of postage. Where the postage exceeds the stated value, prior approval must be obtained from The Company in writing.
  9. All return packages must include a completed returns form, which can be downloaded from the Company website.
 

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